What we offer > User Help Desk

 

A full range of services for the users within the business.

SERVICE DESK


Help Desk implementation and operation.

Deployed at the customer's site or
out-sourced using Supporter platforms.

Service for standard applications, customized applications, ERPs etc.

ON-SITE SERVICES

Supply of resources for local assistance and technical support.

Technical expertise.

Maintenance.


LARGE BUSINESSES
PUBLIC SECTOR
SME


 


SOFTWARE SUPPORT


Support packages, support for multiple vendors: workstation environment, PDAs, office automation, utilities, etc.

SME, VSE
SELF-EMPLOYED

 

TRAINING

Courses in office automation and networks

Courses in enhancing telephone techniques


CONSULTANCY / QUALITY

Call-center consultancy

Benchmarking for Help Desk operation and organization

Measuring user satisfaction

 


Productivity

Return On Investment

Staff satisfaction
 

References

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